Vehicle Condition Documentation - Procedure & Checklist

Explore our detailed procedure and checklist for accurately documenting vehicle conditions before transport.

Pick Up & Delivery Instructions

When We Pick Up the Car

When it's time for your vehicle to start its journey with us at A-1 Auto Transport, we prioritize a seamless and transparent process from the get-go. Here's how we make sure everything is set for a smooth ride:

• Before the vehicle is loaded, the designated pickup contact and our driver will thoroughly inspect the vehicle together. This pre-inspection make sure we document the vehicle's condition accurately before transportation.
• The inspection should always be done in a well-lit area to make sure no detail is overlooked. If the pickup occurs during darker hours, we'll arrange for sufficient lighting.
• The Bill of Lading, serving as both your receipt and the vehicle's condition report, is crucial. It will be carefully filled out, detailing the vehicle's current state, and must be signed by both the driver and the pickup contact, with each party keeping a copy.
• Taking multiple photos and videos of the vehicle with our driver present is highly encouraged. This visual documentation provides a clear and undisputed record of the vehicle's condition at the time of pickup.

At A-1 Auto Transport, we believe in transparency, security, and peace of mind. From the moment we pick up your vehicle, you'll know it's in good hands. Our process is designed to make sure that when you hand over your keys, you're not just trusting us with your vehicle; you're partnering with us for a worry-free journey.

When We Deliver the Car

As your vehicle completes its journey with A-1 Auto Transport, our commitment to transparency and care extends to the moment of delivery. Here's what to expect when we bring your car back to you:

• Upon arrival, the designated delivery contact and our driver will conduct a final inspection of your vehicle to guarantee its condition matches its state at pickup.
• A detailed walk-around is performed during the post-inspection to check for any discrepancies or damages.
• Keep a damp towel handy to distinguish between new damage and pre-existing marks or dirt accumulated during transit.
• For deliveries after dark, having a flashlight ready guarantee no damage is overlooked due to poor lighting.
• Any damages identified must be recorded on the Bill of Lading, essential for any claims process.
• Both parties sign off on the condition report, with each keeping a copy for their records, ensuring a transparent and accountable delivery process.

In Case of Damage

Navigating the unfortunate event of damage to your vehicle during transport requires a clear and methodical approach. At A-1 Auto Transport, we're committed to making this process as straightforward and stress-free as possible. Here's how to proceed if you discover any damage upon delivery:

• Any damage identified during the final inspection must be accurately documented on the condition report, clearly indicating it was incurred during transport.
• The driver is required to acknowledge any such damage by signing the condition report before final payment is processed, affirming their responsibility.
• It's crucial to take comprehensive photos of all damages once they're noted and acknowledged on the paperwork. These images serve as undeniable evidence and should be kept for your records.
• Immediately inquire with the driver or our team regarding the appropriate steps to file a claim, as each carrier may have unique procedures aligned with their insurance policy.
• Following the completion of all necessary documentation with the carrier, promptly contact your A-1 Auto Transport agent. We'll assist in updating your file and guide you through the next steps of our claims process.
• Should there be any issue in obtaining a carrier-signed Bill of Lading or Condition Report that acknowledges the damage, it's imperative to alert your A-1 Auto Transport agent without delay. Our ability to process your claim hinges on this documentation.

Our priority is to make sure that any concerns arising from transport damage are addressed promptly and effectively, keeping your experience positive even in less-than-ideal circumstances.

Pre-Pick Up - Checklist

Follow This Checklist to Get Your Vehicle Ready for Shipping

Preparing your vehicle for transport with A-1 Auto Transport is straightforward, but attention to detail can significantly enhance the safety and efficiency of the process. Here’s a comprehensive checklist to make sure your vehicle is ready for pick-up:

• Copy Keys - Duplicate all necessary keys (ignition, trunk, gas cap, locked compartments), test them for functionality, and provide the copies to the carrier.
• Reduce Fuel - Lower your vehicle's fuel to a quarter tank to adhere to DOT weight regulations and make sure safe transport.
• Remove Toll Tags - Detach any toll tags or parking passes to avoid unintended toll charges during the vehicle's journey.
• Pack Lightly - Limit personal items to light and soft goods within the trunk, ensuring the total does not surpass 100 lbs, and avoid obstructing the vehicle's windows.
• Exclude Hazardous - Guarantee no firearms, ammunition, fire extinguishers, or hazardous materials are inside the vehicle to comply with safety and legal standards.
• Disable Alarms - Turn off any alarm systems or provide the carrier with the remote or instructions to manage the alarm during transport.
• Verify Operability - Check that your vehicle is in operable condition with inflated tires, functional brakes, and steering. Notify the carrier if the vehicle is inoperable or requires special handling.
• Clean Exterior - Wash your vehicle to facilitate a thorough inspection and accurate condition documentation before transport.
• Remove Personal Documents - Take out any important documents or personal items from the vehicle to prevent loss or damage.
• Document Condition - Photograph your vehicle from multiple angles to have a record of its condition pre-transport, focusing on any existing damage or unique features.
• Provide Instructions - Give any special operating instructions or notes about your vehicle's condition to the carrier for smooth handling during the transport process.
• Update Contact Info - Guarantee the carrier has accurate and current contact information for you or a designated representative throughout the transport.

Following this checklist will help make sure that your vehicle is prepared for a safe and efficient transport experience with A-1 Auto Transport.

Get A Free Quote Today!

Initiating your vehicle transport journey has never been easier. At A-1 Auto Transport, we're committed to providing you with a seamless and stress-free experience from start to finish. Whether you're moving across the country or shipping a vehicle overseas, we've got the expertise and resources to make sure your vehicle arrives safely and on time.

Don't let the logistics of auto transport weigh you down. Give us a call today at 1-888-230-9116 for a free, no-obligation quote tailored to your specific needs. Our team of experienced professionals is here to guide you through every step of the process, offering transparent pricing and personalized solutions that work best for you.

Remember, choosing A-1 Auto Transport means opting for reliability, safety, and unparalleled customer service. Let us take the wheel on this one - call us today and see how easy and affordable shipping your vehicle can be!