Homin P.

Dear Tracey,

I am in the high technology industry with lots and lots of global competition, so I fully appreciate competitive selling situation.

In today's fast paced business environment, true customer service is becoming an exception rather than a standard practice. I maintain this fact as I sell to my global clients ranging from electronic giants like Samsung, Motorola to unknown smaller customers in Taiwan.

I took notice of Nicole's exceptional professionalism on the phone and her empathy to an already frustrated customer (dealing with another transport company). Her followup after my initial inquiry for a quote is truly the reason why I chose to do my business with A1 Auto Transport. If Nicole's Customer Service skills are mere routine practice in your firm, then Bravo to management; if not, Nicole deserves to be recognized.

Best Wishes,

Homin Paik