Buyer Beware: Problems With Auto Transport

Problems With Auto Transport

If you do a little research on the internet, you’ll find plenty of horror stories about auto transporters. Stories of damaged vehicles, unfulfilled deliveries, and unexpected costs abound, and it’s enough to make you wonder if the entire industry has these types of issues. Thankfully, this isn’t the case, but there are some bad apples out there that you should avoid. In this blog post, we’ll examine why this is the case and how to protect yourself from problems with auto transport companies.

Why do auto transport companies generally have such bad reviews? The answer is that there are a couple of factors at play. First, some companies are out there providing bad service and using shady tactics. It’s a fact of any industry, and auto transport is no different. Another factor is an old tenet of sales and customer service: if someone has a good experience, they’ll tell a friend; if they have a bad one, they’ll tell five.

Sadly, this reality has been preyed upon (rather successfully) by several businesses posing as consumer review sites. You probably know the type we’re referring to here, and if you look at the fine writing, you’ll find that most of them are paid advertising gimmicks. Even the old standby of consumer trust and confidence, the Better Business Bureau, offers a method for improving your standing through a paid subscription service.

It’s certainly a good idea to remain skeptical when evaluating car haulers, but the same applies to information from these allegedly objective customer review sites.

Avoiding Problems With Car Shippers | Protect Your Investment.

Now that you’re aware of some of the reasons behind the problems with car shippers let’s examine some ways to avoid them. One of the best resources to help you assess a company is the Federal Motor Carrier Safety Administration’s national consumer complaint database. Unlike other websites, this one is operated by the federal body that oversees the industry and, as such, offers a more accurate view of complaints and resolutions within the industry.

One method of ensuring you get the best value from an auto shipper is to contact a handful of companies for a cost estimate. Price quotes should always be free of charge within the industry, and it’s relatively easy to get 3-5 quotes from competing companies in a matter of minutes.

One thing to remember when getting a cost estimate is that they can differ widely from company to company. This is one reason it can be helpful to contact a few and compare their services and prices. It will also give you an idea of their kind of business based on their customer service. It’s a good practice to call companies to get an estimate rather than get one over the internet if possible. The reason for this is that it allows you to get a feel for how they treat their customers and the level of service they’re likely to provide.

Would you like to get started with a FREE, no-obligation cost estimate today? Call us at the number at the top of the page to learn more or if you have questions about assessing car shipping companies! Our experts are standing by to answer your questions!