Any business owner understands the importance of an A+ rating with the Better Business Bureau, and the car hauling industry is no exception. In this article, we’ll look at some factors that affect a car shipper’s rating with the BBB, and what separates an “A+” rating from the competition.
What is the Better Business Bureau? The Better Business Bureau is a nonprofit organization that offers consumers information about businesses they might use. The BBB also acts as a go-between for consumers and businesses when a complaint is lodged against a company. With over 100 local and independent chapters throughout the U.S. and Canada, the BBB has a tremendous reach and can be a handy tool for consumers.
For more information about the BBB, its history, and its role in consumer protection, see this link from Wikipedia.
What is accreditation? A business may be accredited with the BBB in the same way that some colleges and universities are. Businesses that wish to be certified with the Better Business Bureau can pay a monthly fee for consideration, the cost of which is dependent on the number of employees. Monthly accreditation costs range from $35 to $90; additional fees are charged for multiple business locations.
Car Shipping | What Does An A+ Rating With BBB Mean?
Since the car shipping industry doesn’t have as much oversight and regulation as other industries, it’s important to have organizations like the BBB that work on behalf of consumers. However, it is essential to understand how their ranking system works and the methods businesses can use to improve their rankings. As mentioned in the section above, a business membership with the BBB certainly helps your chances of getting a more favorable position.
If you’re considering a business's BBB grade or are concerned about improving your own, it’s important to understand how the rating scale works. Click here for an overview of what goes into the ratings, which we will briefly review in this section.
Here are the basics of the Better Business Bureau’s rating system:
Several factors play into the rating of a business with the BBB. The first is complaint history, which includes several complaints and resolved issues. The type of business and how long they’ve been in operation are also factors. Suppose any government actions against a company, such as revoking a license or permit, will also hurt a business rating. Business transparency and advertising practices are also taken into account in the process.
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